Refund policy

This is genuinely well-written and ACL compliant — just needs the placeholder fixed and a couple of small brand tweaks. Here's the updated version:

Refund Policy

Our commitment

We want every Wildflower Blankets customer to be happy with their order. If something isn't right, we'll do our best to make it right — fairly and without unnecessary hassle.

Change of mind returns

We accept change of mind returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Return shipping costs are the responsibility of the buyer for change of mind returns.

To initiate a return, contact us via our [Contact Us] page with your order number and reason for return. We'll respond within 2 business days with instructions.

Damaged or defective items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo of the item and packaging
  • A brief description of the issue

We'll arrange a replacement or full refund at no cost to you, including any return shipping where required. We do not ask you to return damaged items in most cases — we'll use your photos to lodge a claim with the supplier.

Wrong item received

If you received the wrong product, contact us within 7 days of delivery. We'll dispatch the correct item immediately and cover all associated costs.

Refunds

Approved refunds are processed within 5–7 business days back to your original payment method. Depending on your bank or payment provider, it may take an additional 3–5 business days to appear in your account.

Items not eligible for return

The following items cannot be returned:

  • Items returned after the 14-day window
  • Items that have been used or removed from original packaging
  • Items damaged due to misuse or mishandling after delivery

Australian Consumer Law

Our policies operate in addition to your rights under Australian Consumer Law (ACL). Nothing in this policy limits or excludes any guarantee, right, or remedy you are entitled to under the ACL. If a product has a major failure, you are entitled to a replacement or refund. For more information, visit accc.gov.au.